FAQ

Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: April 2023

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1. General Questions

01. How to use the Supercloth?

Wet Supercloth under running tap water and wring it out leaving it slightly damp. To dust, use the cloth on the side opposite the logo. To wipe, polish and dry, use the side where the logo is.

02. How do you clean Supercloth? And how do you store it?

After each use, rinse Supercloth with plenty of water and mild detergent. Avoid using harsh detergents such as ammonia or bleach. After wringing it out, let it air dry, avoiding direct exposure to sunlight or heat sources. Before storing it, make sure it is totally dry.

03. How to use Supercloth on glass?

To clean glass easily and without leaving halos, it is recommended to wet Supercloth, wring it out and, still slightly damp, pass it over glass and mirrors in linear movements from left to right.

04. How to use Supercloth on first use?

For first use, rinse Supercloth thoroughly under warm running water, rubbing vigorously in order to remove any processing residue.

05. Where to use Supercloth?

Supercloth can be used wet on all surfaces such as glass, mirrors, furniture, desks, electronic devices, TVs, chandeliers. It can also be used dry to remove dust or marks from non-washable surfaces such as sofas, armchairs or lampshades.

06. Do you have a physical store?

No Supercloth is sold exclusively on our official website Supercloth.com and on our Amazon channel "Supercloth - The Italian Cleaning Secret”

07. Where to buy Supercloth at the best price?

Supercloth’s best price can be found on our official website because it is present in multiple sizes and convenient packages that fit every household and economic need.

2. Payment Questions

01. Is there a minimum order amount to make the purchase?

No, the order can be placed with any amount. It is recommended to reach $ 20.00 in order not to pay shipping costs.

02. What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

03. Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

3. Shipping Questions

01. What are the shipping times and costs?

Shipping is free for orders over $20.00. Otherwise, the shipping cost for an order below that amount is $3.95.

02. How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our Shipping Policy for more details.

03. How is shipping done?

The couriers used are leading national companies who are committed to guaranteeing our shipments in the fastest time.

4. Contact Questions

01. How can I contact customer service?

You can reach our customer service team by emailing customercare@supercloth.com or by calling our toll-free number at +1 (786) 795-6436

02. I received a damaged product. What should I do?

Send us an explanation of the problem and pictures of the defective product to customercare@supercloth.com We will be happy to help you. To speed up the resolution, please include the order number in the message.

03. Is it possible to return an order?

The customer has a 30-day cooling-off period. Return procedures are outlined in the Returns and Refunds section.